This policy explains when a registration fee paid for MPL-7 2027 can be cancelled or refunded. All payments are made in Indian Rupees (INR) through Razorpay.
In short: the ₹1,000 registration fee is a confirmed-participation deposit and is non-refundable if a player withdraws. Refunds are made if MPA cancels the event, if you are charged more than once, or if you are charged but your registration is not confirmed.
1. Cancellation / withdrawal by the player
Registration is compulsory and confirmed only after payment. As stated in the declaration on the registration form, if a player confirms his or her name and later cancels or withdraws, the ₹1,000 deposit is forfeited and will not be refunded.
If you cannot play, you may ask the MPA Committee in writing whether another eligible player can take your place. This is at the Committee's discretion.
2. When you are eligible for a refund
- Event cancelled by MPA: full refund of the registration fee.
- Event postponed or rescheduled: your registration carries over to the new date. If you cannot attend the new date, you may request a refund within 7 days of the announcement.
- Duplicate or excess payment: the extra amount is refunded in full.
- Payment debited but registration not confirmed (for example, a technical failure): full refund, unless the registration is confirmed on verification.
- Registration rejected by MPA for reasons not caused by you: full refund.
3. Failed payments
If your payment fails but money is deducted from your account, it is normally returned automatically by your bank or Razorpay within 5 to 7 working days. If it is not, write to us with your payment ID and we will help.
4. How to request a refund
Email or WhatsApp us with your player name, registered mobile number, payment ID (starts with "pay_") and the reason for the request. Please do this within 7 days of the payment or of the event announcement.
5. Refund timeline and method
Approved refunds are initiated within 5 to 7 working days and are credited to the original payment method (the same card, bank account, UPI ID or wallet). After we initiate the refund, your bank or card issuer may take a few more working days to show it in your account. Refunds cannot be paid in cash or to a different account.
6. Contact
Mumbai Pharma Association (MPA)
Email: [MPA contact email]
Phone / WhatsApp: [MPA contact phone]
Address: [MPA registered address], Mumbai, Maharashtra, India